FAQ
About products
Dimensions of the products
The dimensions of the different models of bags we offer are the following :
- Les Gobelins:
> 25.5cm length
> 6.5cm width
> 11cm depth
- Filles du Calvaire:
> 20cm length
> 7.5cm width
> 12.5cm depth
> Shoulder strap: 64cm
- Ranelagh:
> 23cm length
> 5.5cm width
> 12.5cm depth
> Shoulder strap: 52cm
Material of the products
All our products are made of polyurethane leather - 100% vegan.
This composition enables us to comply with eco-friendly causes, which are very important to us.
We plan on continuing to develop our environment-friendly initiatives and include even further responsibility in our processes in future collections.
The products are carefully assembled by our teams, then sent across Europe from our atelier in Barcelona.
Weight of the products
The weight of the different models of bags we offer are the following :
- Les Gobelins: 650g
- Filles du Calvaire: 250g
- Ranelagh: 400g
Shipping, Returns & Exchanges
Where do you ship ?
Your order is shipped from our workshop in Spain the day the order is placed.
We deliver all around Europe, directly to your home.
We do not, however, offer delivery to relay points.
What are the delivery fees ?
We offer the shipping on all orders around Europe, with no minimum amount required !
What are the shipping delays ?
You products are sent from our atelier in Spain, the same day you place the order - thanks to the reactivity of our dedicated team for logistics.
It is sent the same day under the condition the order is placed before 4pm. If later than 4pm, it is shipped the following day.
The order is delivered within 1 to 4 days, depending on the closeness of the shipping adress.
Can I exchange or return my product ?
You can return your product within 14 days following the reception of the order.
You will then receive the amount reimbursed on the card with which the initial payment had been made, in the 7 days following reception of the product by our teams.
You can exchange the product within the 30 days following reception of the order. The shipping fees of your returning of the product, and the shipping fees to deliver the new one will be at your charge.
For exchanging a product, please contact us here, and we ensure reactivity and support !
Please refer to our Refund policy page for further information.
Get in touch
Have questions about your order, or a general enquiry?